Manager & Staff Development

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It has become common knowledge that employees are loyal to their managers more so than to their companies. If you want to predict the likelihood of staff turnover in your business, examine your managers' effectiveness, in particular their skill with developing and being responsive to their direct reports. Our programs train managers to get results through others by teaching them crucial interpersonal communication skills, how to onboard and train new employees, address performance problems and more, all of which impact employee retention.

Whether your team works directly with customers in store fronts, works remotely, or is on phones and computers at a corporate office, quickly mastering the "how to's" of their jobs is essential to your business results and your team's loyalty. 

We blend training approaches appropriate for your business: 

• Online through e-learning, webinars, or virtual live classes 
• In-person training programs
• In-house certification programs implemented by your trainers or managers
• Augmented by visual training aids

It's not easy to train employees if you don't have day-to-day operating procedures in writing. We capture details from you and your team, then document your processes so management can readily convey job expectations to their teams. This is the foundation for consistently delivering on customer expectations and quality standards.

We provide one-on-one coaching to leaders by first learning their needs and challenges, then matching them with an appropriate coach from our roster of experts.